FREQUENTLY ASKED QUESTIONS

Casino

How old do you have to be to gamble inside the casino?
You must be at least 21 years old to gamble at Fantasy Springs Resort Casino.

Can I smoke inside the casino?
No, smoking is currently not permitted inside the Resort facilities (designated smoking area outside).

Is there a non-smoking area inside the casino?
Yes, we have a designated non-smoking casino areas clearly marked by signage on the casino floor.

How late is the casino open?
Fantasy Springs Resort Casino is open 24/7 365 days a year.

Do you have a slot or player’s club?
Yes, you must be 21 or older to join the Fantasy Rewards Club.  Enrollment is free to join with valid photo ID.

Do you have a live poker room?
No, we have a variety of virtual table and poker game machines.

I gamble frequently at another property, can I pre-arrange casino credit?
Yes. You can fill out a credit application online before your arrival to set up a credit line.  Credit applications can be found here.

How do I obtain my win/loss statement?
You may obtain your Win/Loss information immediately by clicking the following link: Fantasy Rewards Login. You will need your Players Club Card account number, pin and date of birth. If unable to login to your account, please contact our Guest Services staff at 1-800-827-2946 or (760) 342-5000.

General

Are alcoholic drinks free on the casino floor?
No, free distribution of alcohol is strictly prohibited in the State of California.

Is parking free?
We offer free parking in our indoor garage and outdoors in our lot as well as complimentary valet at the hotel and casino.

Is there RV/Camper parking?
We allow RV/Camper parking for casino guests in the lot across from the main casino entrance. 

How do I get there?
Please click on our Directions link here.

How far away are you from the airport/Palm Springs?
We are less than a 30 minute drive East on Interstate 10 from Palm Springs and the airport.

Do you offer shuttle service to and from the airport?
We do not provide a shuttle service; however, there are several affordable local services available here.

Do you have wifi? 
We offer free property-wide internet access to our hotel and casino customers.

Concerts

Is there an age limit for concerts?
Guests must be 5+ to attend shows inside the Special Events Center, and minors must be accompanied by an adult 21+.

Is there an age requirement to attend the Rock Yard, Improv or 12th floor wine bar?
You must be 21 to attend the Improv and 12th Floor Wine Bar; you must be 18 for the outdoor Rock Yard.

Is there concert seating available for those with special needs?
Yes, we do offer reserved seating locations for those with special needs. Please call the box office and make them aware of any special needs seating before completion of purchase.

What time is the box office open; and where is it located?
The Box Office is open from 10am – 6pm Monday – Sunday; it is located at the Special Events Center adjacent to the casino.

Hotel

What time is check-in? Is late check-out available?
Check-in begins at 3pm. Late check-out is permitted as long as there are no occupants waiting on the room, but you must call the hotel front desk to arrange this in advance.

What is the reservation cancellation policy?
Hotel reservations must be cancelled 72-hours before hand to avoid any charges.

How old do I have to be to make a reservation?
Guests must be 21 to make a hotel reservation.

Can kids stay at the hotel?
Yes, children and minors may stay with hotel guests and we offer several activities for minors to enjoy –  video game arcade, bowling, swimming pool, and golf course.

Are pets allowed?
No, we do not allow pets on property.

What is a resort fee?
Our resort fee allows guests free valet parking, access to all resort amenities including the pool, fitness center and the business center.

Golf

 How Many Holes is Eagle Falls Golf Course?
18 hole, par 72 championship golf course designed by Clive Clark.

What are the golf fees?
The fees vary during the year.  All rates are listed on the Eagle Falls Golf Course web site here. or call the golf pro shop 760-238-5633.

What do the fees include?
Cart with GPS, driving range, a cooler with ice and 4 bottles of water, tees, logo ball markers and a logo ball mark repair tool.

How long is the average round of golf?
The normal round of golf is 4 hours and 15 minutes when the course is busy.

Do you have a Practice Range?
Yes we offer an all natural grass range with 40 positions.  Range is included with a round of golf or can be used to practice only for $20.

Do you have Rental Sets of Clubs?
We have the new Ping G10 clubs.  Right & Left handed, men’s and ladies.  The fee is $49 for one 18 hole round.

How much in advance can you make a t-time?
Thirty days in advance by calling the golf shop or going on-line to the Eagle Falls Golf Course web site.

Has the course won any awards?
Best Value Course for Southern CA by Greenskeeper.org.  Top 50 Best New Courses 2008 from Golfweek Magazine, Top Casino Courses in CA. Eagle Falls Golf Course GC has been in the Top Ten Courses to play in the Coachella Valley since we opened in April of 2007.

Do you have a golf shop?
Fully stocked golf shop with merchandise for Men & Women, clubs, balls, golf shoes, gloves and outside apparel.

Is there a snack bar?
There is fully stocked snack bar and a hospitality/beverage cart that stays on the course all day.

Are there Golf Packages available?
Contact Fantasy Springs Resort Casino for information about golf packages.

Other

I’m a charity trying to arrange for a donation in an auction or other charity event, how can I submit a request for donation?
A written request must be e-mailed or mailed to Erika Estrada on your company letterhead.
Erika Estrada
84-245 Indio Springs Pkwy.
Indio, Ca 92203
[email protected]

Media Contact:
Stephanie Schulte
[email protected]

Question still not answered?
Please give us a call at 800.827.2946 or email us.

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