Contact Us

   
 

CONTACT INFORMATION

 
   

Fantasy Springs Resort Casino 84-245 Indio Springs Pkwy. Indio, CA 92203-3499

800-827-2946 or (760) 342-5000 Customer Service

  
   
  
   
 

PRIVACY POLICY

 
   

Fantasy Springs Resorts, Inc. ("Fantasy Springs" or "we") is committed to ensuring the privacy of its customers and other visitors to its website (the "Site").  We have established this Privacy Policy ("Privacy Policy") to demonstrate our commitment to fair information practices and the protection of your privacy rights.

INFORMATION COLLECTION PRACTICES

TYPES OF INFORMATION COLLECTED

TRAFFIC DATA: When you visit our Site, we automatically track and collect the following categories of information: (1) your Internet protocol and domain server address; (2) the date and time of your visit to the Site; (3) the type of web browser and operating system you used to access the Site; (4) the web pages that you accessed at the Site; (collectively "Traffic Data").  Traffic Data is anonymous information that does not identify or track you personally.  We use Traffic Data to evaluate and improve the content of the Site and to make the Site more useful to visitors.  We also use it to diagnose problems with our server, to keep our server running smoothly, and to monitor the number of visitors to the Site and the type of technology they use.

COOKIES: A "cookie" is a small data file placed on your hard drive by an Internet website server.  Fantasy Springs uses "permanent cookies" in encrypted format as needed for e-commerce transactions to keep track of your shopping cart and process your purchases.  These "permanent cookies" contain no information that could personally identify you.  Fantasy Springs uses "temporary session cookies" to authenticate users and maintain the functionality of other online services.  With the exception of your Fantasy Springs account number, these "temporary cookies" contain no information that could personally identify you, and they exist only for the session in which you visit the Site and are not stored.  You can refuse to accept the cookie or delete it from your computer by using any of the widely available methods, but if you do so, you may be unable to purchase products and services from Fantasy Springs online or otherwise access some of the interactive features of the Site.

PERSONAL INFORMATION: So that you may access services and purchase the products and services that we offer through the Site, we require you to provide us with certain information that personally identifies you ("Personal Information").  The Personal Information we collect presently includes the following information: (1) your name, (2) address, (3) telephone number, (4) fax number, (5) e-mail address, (6) credit card information, and (7) card verification value code.  If you communicate with us by e-mail or complete online forms or surveys, information provided by you in such communications may also be collected as Personal Information.

USES OF INFORMATION COLLECTED

FANTASY SPRINGS USE OF INFORMATION
E-Commerce: Fantasy Springs uses Personal Information primarily in connection with e-commerce transactions.  Credit card information is encrypted, to ensure that no one else can view or capture it.  Credit card transactions on the Site are settled immediately through SaleSynergy.net, one of our e-commerce providers. Merchant Link handles all traffic between the Site, credit card issuers, and banks.  Credit card information is used only for settling the funds needed for you to purchase our products and services.  We do not store credit card information either on or outside the Site.  A digital certificate issued by thawte, another e-commerce provider, verifies the identity of the Site as a legitimate Fantasy Springs e-commerce site.

E-Mail: From time to time, Fantasy Springs may send you e-mail messages regarding current legal changes and updates or informing you of our products and services that we believe may be of interest to you, including announcements and special offers.  If you do not wish to receive e-mails from Fantasy Springs, please e-mail us at opt_out@fantasysprings.net

SHARING OF PERSONAL INFORMATION: Except as otherwise stated in this Privacy Policy, Fantasy Springs does not and will not share any Personal Information regarding Fantasy Springs' customers or other Site users with any third parties, unless disclosure is necessary to: (a) comply with a court order or other legal process; (b) protect our rights or property; or (c) enforce our terms & conditions.  Fantasy Springs does not sell, rent, exchange, or loan any Personal Information regarding its customers or other Site users to any third parties.

USER CHOICE REGARDING COLLECTION OF PERSONAL INFORMATION: You may choose not to provide us with any Personal Information.  If so, you will be able to access and use some portions of the Site, but you will not be able to purchase Fantasy Springs products and services or access those parts of the Site that require you to sign in using your personal User ID and password.  If you have any questions or comments about Fantasy Springs' collection, use, or sharing of Personal Information, please email us at info@fantasyspringsresort.com.

SECURITY OF PERSONAL INFORMATION

Fantasy Springs has security measures in place to protect the loss, misuse, and alteration of Personal Information under our control.  These security measures include a firewall to prevent unauthorized access to our systems and maintenance of registration information on a server inaccessible to the public.  Although Fantasy Springs exercises reasonable care in providing secure transmission of information between your computer and our servers, Fantasy Springs cannot ensure or warrant the security of any information transmitted to us over the Internet and accepts no liability for any unintentional disclosure. Fantasy Springs protects the transmission of credit card information through industry standard SSL (secure socket layer) encryption.

USER ABILITY TO ACCESS, UPDATE, AND CORRECT PERSONAL INFORMATION

The Personal Information we collect is saved in a customer profile in our secure database server.  You can help us maintain the accuracy of your profile by notifying us whenever you change your address, telephone number, or e-mail address.  We maintain a procedure to help you confirm that your Personal Information remains correct and up-to-date.  At any time, you may review and change your Personal Information by visiting the Site, logging in with your personally-created User ID and Password, and accessing the "Personal Information" and "Specialties" functions.

LINKS TO OTHER WEBSITES

The Site contains links to other websites. Fantasy Springs is not responsible for the content or privacy practices of any other websites to which the Site links.  This Privacy Policy is applicable only to the Site and not to any other websites that you may be able to access from the Site, each of which may have data collection, storage, and use practices and policies that differ materially from this Privacy Policy.

ACCEPTANCE OF PRIVACY POLICY

Your use of our Site, including any dispute concerning privacy, is subject to this Privacy Policy and the terms & conditions.  By using our site, you are accepting all of the provisions of this Privacy Policy.

UPDATES AND CHANGES TO PRIVACY POLICY

Fantasy Springs reserves the right, at any time and without notice to you, to add to, change, update, or modify this Privacy Policy, simply by posting such change, update, or modification on the Site.  Any such change, update, or modification will be effective immediately upon posting on the Site. If updated, the Privacy Policy will note the effective date of the update.  Please check the effective date at the top of this page to determine if the policy has been modified since you last reviewed it.  If Fantasy Springs does make significant changes to its Privacy Policy, Fantasy Springs will endeavor to post a statement to that effect on the Site for at least two months from the effective date of the update; provided, however, that the Privacy Policy as changed shall be effective despite any failure by Fantasy Springs to post such a statement.  Your continued use of any portion of our Site following posting of the updated Privacy Policy constitutes your acceptance of the changes.

CONTACT US

If you have any questions or comments about this Privacy Policy or any other matter regarding the Site, please send them by e-mail to info@fantasysprings.netInfo or by mail to:

Fantasy Springs Resort
84-245 Indio Springs Parkway
Indio, California 92203
Phone: (760) 342-5000

   
 

FREQUENTLY ASKED QUESTIONS

 
 

Casino
How old do you have to be to gamble inside the casino?
You must be at least 21 years old to gamble at Fantasy Springs Resort Casino
Can I smoke inside the casino?
Yes, smoking is permitted inside the casino except for designated non-smoking areas. Common areas, such as the hotel lobby, are strict non-smoking areas.
Is there a non-smoking area inside the casino?
Yes, we have a designated non-smoking casino areas clearly marked by signage on the casino floor.
How late is the casino open?
Fantasy Springs Resort Casino is open 24/7 365 days a year.
Do you have a slot or player’s club?
Yes, you must be 21 or older to join the Fantasy Rewards Club.  Enrollment is free to join with valid photo ID.
Do you have a live poker room?
No, we have a variety of virtual table and poker game machines.
I gamble frequently at another property, can I pre-arrange casino credit?
Yes. You can fill out a credit application online before your arrival to set up a credit line.  Credit applications can be found here.


General

Are alcoholic drinks free on the casino floor?
No, free distribution of alcohol is strictly prohibited in the State of California.
Is parking free?
We offer free parking in our indoor garage and outdoors in our lot as well as complimentary valet at the hotel and casino.
Is there RV/Camper parking?
Yes, we have a lot adjacent to the property where RVs and campers are permitted to park; no overnight parking allowed.
How do I get there?
Please click on our Directions link here.
How far away are you from the airport/Palm Springs?
We are less than a 30 minute drive East on Interstate 10 from Palm Springs and the airport.
Do you offer shuttle service to and from the airport?
We do not provide a shuttle service; however, there are several affordable local services available here.

Concerts
Is there an age limit for concerts?
There is no age restriction for shows inside the Special Events Center; however, minors must be accompanied by an adult.
Is there an age requirement to attend the Rock Yard, Improv or 12th floor wine bar?
You must be 21 to attend the Improv and 12th Floor Wine Bar; you must be 18 for the outdoor Rock Yard.
Is there concert seating available for those with special needs?
Yes, we do offer reserved seating locations for those with special needs. Please call the box office and make them aware of any special needs seating before completion of purchase.
What time is the box office open; and where is it located?
The Box Office is open from 10am – 6pm Monday – Sunday; it is located at the Special Events Center adjacent to the casino.

Hotel

What time is check-in? Is late check-out available?
Check-in begins at 3pm. Late check-out is permitted as long as there are no occupants waiting on the room, but you must call the hotel front desk to arrange this in advance.
What is the reservation cancellation policy?
Hotel reservations must be cancelled 72-hours before hand to avoid any charges.
How old do I have to be to make a reservation?
Guests must be 21 to make a hotel reservation.
Can kids stay at the hotel?
Yes, children and minors may stay with hotel guests and we offer several activities for minors to enjoy -  video game arcade, bowling, swimming pool, and golf course.
Are pets allowed?
No, we do not allow pets on property.
What is a resort fee?
Our resort fee allows guests free valet parking, access to all resort amenities including the pool, fitness center and the business center..

Golf
 How Many Holes is Eagle Falls Golf Course?
18 hole, par 72 championship golf course designed by Clive Clark..
What are the golf fees?
The fees vary during the year.  All rates are listed on the Eagle Falls Golf Course web site here. or call the golf pro shop 760-238-5633..
What do the fees include?
Cart with GPS, driving range, a cooler with ice and 4 bottles of water, tees, logo ball markers and a logo ball mark repair tool..
How long is the average round of golf?
The normal round of golf is 4 hours and 15 minutes when the course is busy..
Do you have a Practice Range?
Yes we offer an all natural grass range with 40 positions.  Range is included with a round of golf and can also be used to practice only for $20..
Do you have Rental Sets of Clubs?
We have the new Ping G10 clubs.  Right & Left handed, men’s and ladies.  The fee is $49 for one 18 hole round..
How much in advance can you make a t-time?
Thirty days in advance by calling the golf shop or going on-line to the Eagle Falls Golf Course web site..
Has the course won any awards?
Best Value Course for Southern CA by Greenskeeper.org.  Top 50 Best New Courses 2008 from Golfweek Magazine, Top Casino Courses in CA. Eagle Falls Golf Course GC has been in the Top Ten Courses to play in the Coachella Valley since we opened in April of 2007.
Do you have a golf shop?
Fully stocked golf shop with merchandise for Men & Women, clubs, balls, golf shoes, gloves and outside apparel.
Is there a snack bar?
There is fully stocked snack bar and a hospitality/beverage cart that stays on the course all day.
Are there Golf Packages available?
Contact Fantasy Springs Resort Casino for information about golf packages.

Other
I’m a charity trying to arrange for a donation in an auction or other charity event, how can I submit a request for donation?
A written request must be e-mailed or mailed to Erika Estrada on your company letterhead.
Erika Estrada
84-245 Indio Springs Pkwy.
Indio, Ca 92203
eestrada@fantasysprings.net

Question still not answered?
Please give us a call - 800-827-2946 or email us.

 
   
  
 
 
 
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